Shipping and Returns

Delivery, Post & Packing

Fleet London uses the Royal Mail or DHL for deliveries worldwide. You will receive a tracking number for your order when it is dispatched.

UK: Free first class shipping on all orders. Delivery should normally take 2 business days and a signature for receipt will be required.

EU and EEA:  Express courier shipping via DHL in one business day from dispatch. 
Free shipping on orders over €200, there is a charge of €35 on smaller orders. Fleet dispatches to the EU on a "delivery duty paid" basis so no further charges should be payable upon receipt.

USA/ Canada. Express courier shipping via DHL in two business days from dispatch. 
Free shipping on orders over $200, there is a charge of $35 on smaller orders. Fleet dispatches to North America on a "delivery duty paid" basis so no further charges should be payable upon receipt.

Japan: Express courier shipping via DHL in three business days from dispatch.
Fleet London pre-pays Japanese consumption tax on all orders. Free shipping on orders over ¥ 25000, there is a charge of ¥ 3000 on smaller orders. A signature will be required on receipt.

Rest of the world: Free shipping on orders over £120, a fee of £15 is applicable on smaller orders. Delivery should normally take 4-5 business days and a signature for receipt will be required. Fleet London cannot be responsible for any import taxes or duties nor local sales taxes payable locally. 
Express courier shipping via DHL option: for a charge of £35 Fleet will ship via courier on a "delivery duty paid" basis so no further charges should be payable upon receipt.

Returns

Fleet London will offer a full refund or exchange for your order or any part thereof if we receive a return from you within 14 days of your receipt of the goods. Please note that shirts must be in their original and unworn condition and with barcodes intact. With respect to boxer shorts, given the nature of the product, we can only accept returns if they are in the original and unopened packaging.

Fleet London will refund the cost of return postage on any exchange ( in full or in part ), and Fleet London will also refund the cost of return postage if the goods supplied were not those ordered or if they were faulty, but not in the case of other returns.

Fleet London cannot accept responsibility for any return package until it is received by us and so we strongly recommend that returns are sent to back to us using a “signed for service” or “tracked delivery” postage service, both available from, for example, the Royal Mail, and that you retain a proof of postage.

Please send returns and exchanges to H2/ 18 Hollen Street, Soho, London W1F 8BG.

If you have any questions arising from these terms please don’t hesitate to contact us: info@fleetlondon.co.uk